R&Q SYNDICATE MANAGEMENT
R&Q Syndicate Management Limited ('RQSM') is a Lloyd’s Managing Agent, and manages Syndicate 1110.
RQSM was formerly known as Vibe Syndicate Management Limited ('VIBESM'), which was acquired in May 2021 by R&Q Insurance Holdings Ltd and changed its name with effect from 23 November 2022 to R&Q Syndicate Management Limited.
Contact
Paul Donovan, Group Head of Legacy Operations paul.donovan@rqih.com
Steven Abbott, Head of UK Legacy Claims and Reinsurance steven.abbott@rqih.com
R&Q Syndicate Management Limited
71 Fenchurch Street
London
England
EC3M 4BS
Tel: +44 (0) 207 780 5850
Email: enquiries@rqih.com
Complaints
If you have any questions or concerns about your policy or handling of a claim you should, in the first instance, contact the broker who arranged the policy for you.
In the event that you remain dissatisfied and wish to make a complaint, you can do so at any time by referring the matter to the Compliance Manager at:
R&Q Syndicate Management Limited
71 Fenchurch Street
London
England
EC3M 4BS
Tel: +44 (0) 207 780 5850
Email: compliance@vibesm.com
In the event that R&Q Syndicate Management Limited is unable to resolve your complaint you may refer the matter to the Complaints team at Lloyd’s. Their address is:
Lloyd’s
One Lime Street
London
EC3M 7HA
Tel No: +44 (0) 207 327 5693
Email: complaints@lloyds.com
If you are still dissatisfied you may be able to refer the matter to the Financial Ombudsman Service. Their address is: Exchange Tower London E14 9SR. Further details can be found on their website www.financial-ombudsman.org.uk
